| Order Status |
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| Has my order shipped? |
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Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. |
| How do I change quantities or cancel an item in my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. |
| How do I track my order? |
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All orders are shipped via Royal Mail, tracking is not available. |
| My order never arrived. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. Please allow 10 business days for your order to arrive. |
| An item is missing from my shipment. |
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Please phone or email customer support:
Tel: 020 8280 1023
International Tel: + 44 20 8280 1023
orders@barielle.co.uk |
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